Tuber Guarantee

Thank you for supporting our small farm! Your happiness is important to us. We guarantee that your dahlia tubers will be true to variety, arrive with at least one healthy eye, and have a robust tuber body. Please inspect your tubers upon arrival and contact us at [alleycatmeadows@gmail.com] within 5 days if you have any concerns. After 5 days, you accept full responsibility for your tubers. We are not responsible for damage caused by weather, pests, rot, poor field conditions, negligence, or plant performance.

Mislabels

We take labeling very seriously. However, if your dahlia blooms and is not the variety you ordered, please contact us with photos and a copy of your order, and we will do our best to resolve the issue.

Virus Policies

Our fields and tubers are inspected and approved by the Alabama Department of Agriculture. We rigorously cull suspicious plants, sanitize tools, and use organic pest control methods to minimize disease. However, virus in dahlias is sometimes unavoidable due to natural insect transmission. By purchasing, you accept this risk; we do not offer refunds for virus issues.

Shipping Policies for 2025

  • Shipping carrier: USPS Priority Mail Flat Rate.

  • Shipping area: Continental USA only (excluding California due to their agriculture policies).

  • Shipping window: To Be Determined and weather permitting( possible Fall Early Sale depending on frost dates)

  • Shipping cost: Flat rate of $20 per order regardless of quantity.

Combined Shipping: Due to limited shipping capacity, we are unable to combine shipping for multiple orders, except for orders totaling $200+ shipped to the same address at checkout.

Local Pickup

Local buyers may choose local pickup at checkout. We will notify you when your order is ready. Please arrange pickup within 7 days to avoid cancellation.

Order Confirmation & Cancellation

Your order is confirmed only after checkout is complete and you receive an order confirmation email. Orders are final and cannot be canceled or changed after submission. We reserve the right to cancel and refund any order during quality checks before shipping.

Limits & Substitutions

Some varieties have purchase limits per household to ensure fair availability. Attempts to circumvent limits via multiple accounts may result in cancellation and refund of all orders.
If stock issues arise after order placement, we do not offer substitutions but will refund affected tubers.

Customer Responsibility

We strive to provide excellent service and quality products. We ask customers to communicate respectfully. Abusive or threatening messages may result in order cancellation and refund. We cannot control plant availability due to high demand but are working to increase supply.